Hybrex Solutions - Hospitality

Communications systems requirements for the Hospitality industry have several key

areas of focus. The primary focus is the guest, their convenience and pleasure, for if

they are happy the business benefits from their patronage, recommendation, and

return trade. The secondary requirements are for a system that is easy to use and

control, reliable, and integrates well with the other systems and procedures of the

Hotel or guest establishment.

The Hybrex GDS Hotel series platform satisfies the above requirements and more which is why it generates considerable favour in the hospitality market. For establishments with as few as 10 rooms to those with over 600 rooms Hybrex GDS Hotel provides a platform that integrates all the communications needs of the lodging, for both the guest and the hospitality provider. For the guest there is the convenience of a telephone service that is personalised with their own voicemail and message notification, personal control over wakeup messages, Do Not Disturb, and other features such as: room to room calling if configured; caller ID on display enabled phones; outside callers ability to call direct to the room if so configured. If ACP phones and RFID cards are used the guest will also enjoy the convenience of their authorized access to secured areas and the confidence that engenders. For Hotel management the features available are numerous: Front desk operations that are very comprehensive and easy to use; integrated Call Accounting and automatic charge generation for customer billing including itemised billing if required; for larger establishments there is a full Property Management Interface for connection to PMS systems such as Fidelio for example; choice of trunk interfaces and cost control for telephony services; Auto Attendant to reduce incoming call handling requirements; for room phone control there are many easy features - Check-in, Check-out, room status, call credit limit, wakeup call history, etc; if ACP phones are used for secure portal access logs can be made available if required; and many other features.